Customer Support Specialist – Home Warranty Campaign

Journeyfront, Inc.; Pasig; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Medical and dental insurance

Group life insurance

Paid time off (PTO)

Career growth opportunities

Onsite meals

Job summary

ClearSource in Pasig City is seeking a Customer Service Representative to support our Home Warranty Campaign. You will handle calls and emails, discuss covered and non‑covered items, resolve service concerns, and coordinate with other departments to help customers.

The ideal candidate has 1+ year in a call center or customer support role, strong English communication, and a college level education. We offer a competitive salary, medical and dental insurance, group life insurance, PTO, career

Qualifications

• At least college level or equivalent.
• 1+ year of experience in a call center or customer support role.
• Strong English communication skills.

Responsibilities

• Follow up with customers, contractors, and partners to resolve issues.
• Discuss covered and non-covered items during calls, including out-of-pocket costs.
• Send emails and coordinate with other departments for further assistance in resolving customer concerns.
• Process recalls and open dispatch tickets.
• Respond to direct emails sent by customers.
• Receive and place telephone calls to respond to and resolve customer service issues.
• Review accounts for possible SCF (Service Call Fee) waivers.
• Provide exceptional customer service regardless of the outcome.
• Deliver the survey spiel on each call.
• Attempt to save accounts from cancellation due to customer dissatisfaction.
• Perform other duties and responsibilities as assigned from time to time.

Skills

Customer service

Call center experience

English proficiency

Problem solving

Education

College level or equivalent

Job description

ClearSource in Pasig City is seeking a Customer Service Representative to support our Home Warranty Campaign. You will handle calls and emails, discuss covered and non‑covered items, resolve service concerns, and coordinate with other departments to help customers.

The ideal candidate has 1+ year in a call center or customer support role, strong English communication, and a college level education. We offer a competitive salary, medical and dental insurance, group life insurance, PTO, career