Hybrid Operations & Customer Support Specialist

MicroSourcing; Philippines; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive rewards

Team events

Flexible work

Career growth

Inclusive culture

Job summary

MicroSourcing is seeking an Operations Support Specialist for a hybrid, day-shift role based in Eastwood, Quezon City. The role focuses on delivering high-quality customer support to IELTS test takers and supporting IELTS products and Test Centre operations across the Australasian region.

Responsibilities include handling emails, chat, and other channels, maintaining CRM records, and collaborating with Test Centres and internal teams while ensuring quality and compliance standards are met.

Responsibilities

• Deliver exceptional customer support across email, chat, and other communication channels.
• Provide accurate information and resolving this ...
• Handle complex customer interactions with empathy, professionalism, and appropriate escalation when required.
• Support Test Centres and internal stakeholders by managing enquiries and maintaining effective communication.
• Maintain accurate CRM records and comply with operational, quality, privacy, and compliance requirements.
• Contribute to operational activities, team initiatives, and continuous improvement efforts across the Australasian region.

Job description

MicroSourcing is seeking an Operations Support Specialist for a hybrid, day-shift role based in Eastwood, Quezon City. The role focuses on delivering high-quality customer support to IELTS test takers and supporting IELTS products and Test Centre operations across the Australasian region.

Responsibilities include handling emails, chat, and other channels, maintaining CRM records, and collaborating with Test Centres and internal teams while ensuring quality and compliance standards are met.