E-commerce Customer Support Specialist Hybrid Mid Shift

MicroSourcing; Philippines; Hybrid; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Performance bonuses

Job summary

MicroSourcing is seeking an E-commerce Customer Support Specialist to join our hybrid team in Eastwood, Libis, Quezon City. You will handle inquiries across email, social media, and other channels, ensuring a positive customer experience and timely responses.

The role combines customer service with administrative duties, including scheduling, travel arrangements, and calendar management, while maintaining accurate records and contributing to process improvements.

Qualifications

• Must have previous experience in customer service, administrative support, or a similar hybrid role.
• Strong written and verbal communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with email platforms, social media tools, and calendar management systems.
• Professional, proactive, and customer-oriented mindset.

Responsibilities

• Deliver exceptional customer support by managing customer inquiries across email, social media, and other communication channels.
• Respond to customer questions, concerns, and post-order requests while ensuring a positive customer experience.
• Monitor social media messages, engagement, and customer interactions in a timely and professional manner.
• Coordinate shipping updates, resolve customer issues, and elevate complex concerns to the appropriate internal teams.
• Maintain accurate records of customer interactions and contribute to improving customer support processes.
• Provide administrative support by managing calendars, scheduling meetings, and coordinating appointments.
• Arrange travel bookings, prepare itineraries, and assist with logistics coordination.
• Support daily operational and administrative tasks while helping facilitate internal communications and organizational follow-through.

Skills

Customer service

Administrative support

Communication skills

Organization

Multitasking

Calendar management

Problem-solving

Independent worker

Customer-oriented mindset

Tools

Zendesk

Gorgias

Freshdesk

Job description

Job Description

Discover your 100% YOU with MicroSourcing!

Position: E-commerce Customer Support Specialist

Location: Eastwood, Libis, Quezon City

Work setup & shift: Hybrid, Mid shift

Why join MicroSourcing? You'll have

Competitive Rewards

Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit

Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony

Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth

Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork

Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a E-commerce Customer Support Specialist, you will:

• Deliver exceptional customer support by managing customer inquiries across email, social media, and other communication channels.
• Respond to customer questions, concerns, and post-order requests while ensuring a positive customer experience.
• Monitor social media messages, engagement, and customer interactions in a timely and professional manner.
• Coordinate shipping updates, resolve customer issues, and elevate complex concerns to the appropriate internal teams.
• Maintain accurate records of customer interactions and contribute to improving customer support processes.
• Provide administrative support by managing calendars, scheduling meetings, and coordinating appointments.
• Arrange travel bookings, prepare itineraries, and assist with logistics coordination.
• Support daily operational and administrative tasks while helping facilitate internal communications and organizational follow-through.

Non-negotiables

• Previous experience in customer service, administrative support, or a similar hybrid role.
• Strong written and verbal communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with email platforms, social media tools, and calendar management systems.
• Professional, proactive, and customer-oriented mindset.

Preferred Skills/expertise

• Experience supporting e-commerce or consumer-facing businesses.
• Familiarity with customer support platforms such as Zendesk, Gorgias, Freshdesk, or similar tools.
• Experience coordinating executive calendars, travel arrangements, and business logistics.
• Ability to identify opportunities to improve customer service and administrative processes.
• Strong problem-solving skills and the ability to work independently.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and creating opportunities for every individual to thrive.

At MicroSourcing, equality is more than a commitment—it's our way of life. We don't just accept your authentic self—we celebrate it, recognizing the unique contributions you bring to our collective success. Join us in celebrating YOU and your 100%.