Customer Service Representative

MicroSourcing; Cagayan de Oro; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in the Philippines is seeking a Customer Service Representative (Ecommerce) for a hybrid, mid-shift role. You will manage inquiries across email, social media, and other channels to deliver a positive shopping experience.

This position offers healthcare coverage from day one, paid time off, performance bonuses, and a collaborative, inclusive culture with opportunities for career growth and flexible work arrangements.

Qualifications

• Previous experience in customer service or administrative support.
• Strong written and verbal communication skills.
• Excellent organization with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Handle customer inquiries via email, social media, and other channels.
• Provide accurate order updates and resolve issues.
• Monitor social messages and respond promptly.
• Coordinate shipping updates and escalate complex concerns.
• Maintain records of customer interactions.
• Provide administrative support including calendars and meetings.
• Assist with travel bookings and logistics where needed.
• Support daily operations and internal communications.

Skills

Customer service

Written & verbal communication

Organizational skills

Multitasking

Calendar management

Email & social media tools

Customer-oriented mindset

Tools

Zendesk

Gorgias

Freshdesk

Job description

Position:

Customer Service Representative (Ecommerce)

Work setup & shift:

Hybrid, Mid shift

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Representative (Ecommerce), you will:

• Deliver exceptional customer support by managing customer inquiries across email, social media, and other communication channels.
• Respond to customer questions, concerns, and post-order requests while ensuring a positive customer experience.
• Monitor social media messages, engagement, and customer interactions in a timely and professional manner.
• Coordinate shipping updates, resolve customer issues, and elevate complex concerns to the appropriate internal teams.
• Maintain accurate records of customer interactions and contribute to improving customer support processes.
• Provide administrative support by managing calendars, scheduling meetings, and coordinating appointments.
• Arrange travel bookings, prepare itineraries, and assist with logistics coordination.
• Support daily operational and administrative tasks while helping facilitate internal communications and organizational follow-through.

What You Need:

• Previous experience in customer service, administrative support, or a similar hybrid role.
• Strong written and verbal communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with email platforms, social media tools, and calendar management systems.
• Professional, proactive, and customer-oriented mindset.

Preferred skills/expertise

• Experience supporting e-commerce or consumer-facing businesses.
• Familiarity with customer support platforms such as Zendesk, Gorgias, Freshdesk, or similar tools.
• Experience coordinating executive calendars, travel arrangements, and business logistics.
• Ability to identify opportunities to improve customer service and administrative processes.
• Strong problem-solving skills and the ability to work independently.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and creating opportunities for every individual to thrive.

At MicroSourcing, equality is more than a commitment - it's our way of life. We don't just accept your authentic self—we celebrate it, recognizing the unique contributions you bring to our

collective success.

Join us in celebrating YOU and your 100%.