Ecommerce Support Analyst - Growth & Optimization (Hybrid)

MicroSourcing; Cebu City; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Healthcare coverage

Time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Cebu City, IT Park, is hiring an E-commerce Support Specialist to ensure smooth online operations and customer engagement. You will audit site experiences, analyze data, and collaborate across teams to optimize conversions and sales.

Join a hybrid, day-shift role with focus on accuracy, process compliance, and continuous learning of ecommerce platforms and analytics tools.

Qualifications

• Strong attention to detail and commitment to delivering accurate, high-quality work.
• Proactive and solutions-focused mindset with the ability to manage multiple priorities.
• Ability to follow structured processes across various systems and tools.
• Strong curiosity and willingness to learn about e-commerce platforms, digital growth strategies, and industry best practices.
• Excellent written communication skills and strong content judgment.
• Comfortable using technical tools such as AI platforms, analytics tools, and CMS systems.

Responsibilities

• Manage repetitive day-to-day ecommerce tasks with consistency, accuracy, and a strong sense of ownership.
• Audit the website to identify onsite experience issues, content gaps, and conversion blockers that may impact customer journeys.
• Analyze ecommerce data and performance trends to uncover insights and growth opportunities.
• Execute processes across multiple systems, including CMS platforms, analytics tools, and AI-powered applications.
• Support merchandising and conversion optimization initiatives to improve customer engagement and online sales performance.
• Collaborate with internal teams to ensure high-quality ecommerce operations and digital execution.

Skills

Attention to detail

Proactive mindset

Structured processes

Written communication

CMS systems

AI platforms

Analytics tools

Tools

CMS platforms

Analytics tools

AI platforms

Job description

MicroSourcing in Cebu City, IT Park, is hiring an E-commerce Support Specialist to ensure smooth online operations and customer engagement. You will audit site experiences, analyze data, and collaborate across teams to optimize conversions and sales.

Join a hybrid, day-shift role with focus on accuracy, process compliance, and continuous learning of ecommerce platforms and analytics tools.