Ecommerce Admin Coordinator | Hybrid, Travel & Support

MicroSourcing; Philippines; Hybrid; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Group life insurance

Paid time-off with cash conversion

Performance bonuses

Job summary

MicroSourcing is hiring an Administrative Coordinator (Ecommerce) in Eastwood, Libis, Quezon City for a hybrid, mid-shift setup. You will handle customer inquiries across email and social channels, coordinate shipping and travel, and provide essential admin support. The role emphasizes a proactive, service-oriented mindset in a fast-paced environment.

You will work with a collaborative team, grow with ongoing learning opportunities, and contribute to a diverse, inclusive culture at MicroSourcing.

Qualifications

• Experience in customer service or administrative support, preferably hybrid roles.
• Strong written and verbal communication with attention to detail.
• Excellent organizational abilities and multitasking in fast-paced settings.
• Proficiency with email platforms, social media tools, and calendar systems.
• Customer-oriented mindset and proactive problem-solving.
• Experience supporting e-commerce or consumer-facing businesses is a plus.

Responsibilities

• Deliver exceptional customer support via email, social media and other channels.
• Respond to inquiries, concerns, and post-order requests to ensure positive experiences.
• Monitor social media messages and customer interactions in a timely manner.
• Coordinate shipping updates and escalate complex issues to internal teams.
• Maintain accurate records of customer interactions and improve processes.
• Provide administrative support by managing calendars and scheduling meetings.
• Arrange travel bookings, itineraries and assist with logistics.
• Support daily tasks and internal communications to ensure follow-through.

Skills

Customer service

Administrative support

Communication skills

Organizational skills

Calendar management

Social media tools

Email platforms

Travel coordination

Problem solving

Independent work

Tools

Zendesk

Gorgias

Freshdesk

Job description

MicroSourcing is hiring an Administrative Coordinator (Ecommerce) in Eastwood, Libis, Quezon City for a hybrid, mid-shift setup. You will handle customer inquiries across email and social channels, coordinate shipping and travel, and provide essential admin support. The role emphasizes a proactive, service-oriented mindset in a fast-paced environment.

You will work with a collaborative team, grow with ongoing learning opportunities, and contribute to a diverse, inclusive culture at MicroSourcing.