Hybrid Customer Support Specialist

Manulife; Quezon City; Hybrid; PHP 312,000 - 469,000; Full time

Job summary

Manulife Philippines is seeking a Customer Service Professional II to build strong customer relationships by assisting with inquiries, issues, and complaints on products and services. The role emphasizes solution-based responses aligned with service standards and a hybrid work arrangement to balance efficiency with collaboration.

Ideal candidates have at least two years of tertiary education, strong English communication, and basic computer skills.

Qualifications

• Two-year college education or equivalent required.
• Strong English communication skills, both verbal and written.
• Basic computer skills and confident with standard office tools.

Responsibilities

• Assist customers with inquiries, issues, and complaints on products and services.
• Provide timely, accurate information and document conversations and outcomes.
• Coordinate with other departments to resolve requests and escalate when needed.
• Meet key performance targets and deliver a positive customer experience.
• Record call logs and ensure documentation is complete for imaging and filing.

Skills

Customer service

English communication

Keyboarding 35 wpm

Multichannel support

Education

Two-year college education

Job description

Manulife Philippines is seeking a Customer Service Professional II to build strong customer relationships by assisting with inquiries, issues, and complaints on products and services. The role emphasizes solution-based responses aligned with service standards and a hybrid work arrangement to balance efficiency with collaboration.

Ideal candidates have at least two years of tertiary education, strong English communication, and basic computer skills.