Hybrid Banking Support Specialist

Manulife group; Quezon City; Hybrid; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Manulife Contact Center in the Philippines seeks Bank Customer Service Representatives to assist US/Canada clients with product information and issue resolution. You will educate customers on banking products, document interactions, and collaborate with advisors to ensure seamless service.

The role requires at least two years of college and 1 year of international call center experience, with a hybrid onsite/remote work setup in Quezon City.

Qualifications

• Two years of college completed, with no failing subjects.
• At least 1 year of call center experience providing voice support for international retail banking.
• Willingness to work shifting schedules, weekends, and Philippine holidays as needed.
• Willingness to work at U.P. Ayala Techno Hub, Quezon City.
• Hybrid work arrangement: onsite and from home as required by business needs.

Responsibilities

• Serve as the primary point of contact for Manulife Bank customers, business account holders, and advisors, delivering exceptional customer service across multiple banking products and services.
• Handle inbound inquiries and provide accurate, timely, and professional resolutions.
• Educate customers on banking products, policies, procedures, and digital banking tools.
• Document customer interactions and resolutions in applicable systems.
• Navigate multiple banking systems efficiently to maintain accuracy and productivity.

Skills

Customer service

Active listening

Communication

Education

Two years college coursework

Tools

CRM systems

Banking platforms

Job description

Manulife Contact Center in the Philippines seeks Bank Customer Service Representatives to assist US/Canada clients with product information and issue resolution. You will educate customers on banking products, document interactions, and collaborate with advisors to ensure seamless service.

The role requires at least two years of college and 1 year of international call center experience, with a hybrid onsite/remote work setup in Quezon City.