Hybrid Customer Service Specialist

Outsourced; Philippines; Hybrid; PHP 257,000 - 402,000; Full time

Job summary

Outsourced seeks a dedicated Customer Service Representative in Cebu City to interact with customers, provide information, process orders, and enter data. The role values a proactive, helpful approach and supports maintaining our brand image across channels.

You will handle calls and emails, troubleshoot website issues, and work with teams to ensure high-quality service. The schedule is hybrid in Cebu City, reflecting local business hours and needs.

Qualifications

• At least 4 years customer service experience.
• Ability to respond via phone and email.
• Excellent verbal and written communications skills.
• Must be able to multitask in a fast pace environment.
• Self-starter who is passionate about interacting with people and providing above average service levels.
• Computer literate.

Responsibilities

• Analyze requests, provide information requested or pinpoint who can best provide the information, and route the request to the proper channel.
• Receive and respond to customer requests by either telephone and/or email within a timely manner
• Provide customers with accurate troubleshooting solutions and assistance while using our website. (online bookings, tracking their shipment, updating status etc.)
• Uploading pods (proof of delivery) exceptions (damage), into our system, enter notes in WT and update Exception report
• Filling, scanning documents, print label
• Assist with daily spreadsheets
• Create orders
• Work closely with the department teams to enhance quality of service
• Great Communication skills
• All other tasks as assigned

Skills

Customer service

Communication

Multitasking

Self-starter

Interpersonal skills

Punctuality

Tools

Microsoft Office Suite

Job description

Outsourced seeks a dedicated Customer Service Representative in Cebu City to interact with customers, provide information, process orders, and enter data. The role values a proactive, helpful approach and supports maintaining our brand image across channels.

You will handle calls and emails, troubleshoot website issues, and work with teams to ensure high-quality service. The schedule is hybrid in Cebu City, reflecting local business hours and needs.