Hybrid Customer Support Specialist | Flexible Hours

Smcs Outsourcing; Philippines; Presencial; PHP 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th Month Pay

HMO

Company Equipment

Well-Stocked Pantry

Flexible Hours

Work from Home

Job Training

Professional Development

Descripción de la vacante

SMCS Outsourcing in Cebu IT Park is hiring an on-site Customer Service Representative. No experience required; high school diploma preferred. You will respond to customer inquiries via voice and non-voice channels, provide product information, process orders and resolve issues with a professional demeanor.

Join a fast-paced environment with flexible hours and work-from-home options when possible. Benefits include 13th month pay and HMO, plus training and professional development opportunities.

Formación

• High school diploma or equivalent preferred.
• 0–2 years experience.
• Strong English communication and customer service orientation.
• Ability to handle multiple tasks and prioritize workloads.
• Patience and empathy in dealing with customers.
• Working in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries via voice and non-voice channels.
• Provide accurate information about products and services.
• Assist customers with order processing and issue resolution.
• Maintain a positive and professional demeanor during customer interactions.
• Document customer interactions and feedback for quality assurance.

Conocimientos

Strong English communication

Customer service orientation

Multitasking

Patience and empathy

Educación

High school diploma or equivalent

Descripción del empleo

SMCS Outsourcing in Cebu IT Park is hiring an on-site Customer Service Representative. No experience required; high school diploma preferred. You will respond to customer inquiries via voice and non-voice channels, provide product information, process orders and resolve issues with a professional demeanor.

Join a fast-paced environment with flexible hours and work-from-home options when possible. Benefits include 13th month pay and HMO, plus training and professional development opportunities.