Hybrid Customer Service Executive: Premium Support

Outsourced Quality Assured Services Inc. (ISO Certified); Quezon City; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Signing Bonus

HMO + 1 dependent

Hybrid work

Job summary

Outsourced is seeking a Customer Service Executive to deliver exceptional support via phone, email, and chat from our Manila hybrid setup. You will coordinate consultations and installations, manage scheduling, and ensure a smooth customer journey while meeting SLA targets.

Ideal candidates have 4+ years in premium B2C support, strong communication, and a detail-oriented, proactive approach to handling multiple inquiries and payment processing using IVR.

Qualifications

• 4+ years of customer service experience in fast-paced environments.
• Experience in scheduling or appointment coordination.
• Familiarity with CRM systems or customer management platforms.
• Comfortable with numbers, measurements, and metrics.
• Able to manage multiple requests while maintaining high service standards.
• Strong written and verbal communication skills.
• Positive, proactive, and hardworking attitude.
• Excellent attention to detail and accuracy.

Responsibilities

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule consultations and installations using CRM systems, Google Maps, and relevant tools to ensure efficient appointment planning.
• Respond accurately to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet service level agreements (SLAs).

Skills

Customer service

Scheduling

Communication

Data accuracy

Multitasking

Tools

CRM software

Job description

Outsourced is seeking a Customer Service Executive to deliver exceptional support via phone, email, and chat from our Manila hybrid setup. You will coordinate consultations and installations, manage scheduling, and ensure a smooth customer journey while meeting SLA targets.

Ideal candidates have 4+ years in premium B2C support, strong communication, and a detail-oriented, proactive approach to handling multiple inquiries and payment processing using IVR.