Hybrid Customer Service Executive — Evening/Night Support

Outsourced; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Outsourced in Manila is seeking a Customer Service Executive to provide exceptional support via telephone, email, and online chat, guiding customers through enquiries and the installation process.

You will coordinate consultations, manage scheduling with CRM and mapping tools, and ensure a smooth journey while meeting SLAs. A background in high-end products and strong communication skills are expected, with hybrid work after training.

Qualifications

• 4+ years of customer service experience in fast-paced environments, supporting B2C customers.

Responsibilities

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule customer consultations and installations using CRM systems and Google Maps to ensure efficient appointment planning.
• Respond to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet SLAs.

Skills

Customer service

Scheduling

CRM systems

Attention to detail

Tools

CRM systems

Google Maps

Job description

Outsourced in Manila is seeking a Customer Service Executive to provide exceptional support via telephone, email, and online chat, guiding customers through enquiries and the installation process.

You will coordinate consultations, manage scheduling with CRM and mapping tools, and ensure a smooth journey while meeting SLAs. A background in high-end products and strong communication skills are expected, with hybrid work after training.