Customer Experience & Scheduling Specialist (Hybrid)

Outsourced; Quezon City; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Outsourced is a Philippine outsourcing company offering dedicated remote staff and offshore staffing services, with offices in Manila. As a Customer Service Executive, you will deliver exceptional support via phone, email, and chat, coordinate consultations and installations, and manage scheduling within CRM systems.

You will engage with customers about pricing, products, and general information, assist with payments through the IVR, and strive to meet SLAs.

Qualifications

• 4+ years of customer service experience in a fast-paced environment.
• Experience scheduling/appointment coordination.
• Experience using CRM systems or platforms.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule customer consultations and installations using CRM and mapping tools to ensure efficient appointment planning.
• Respond to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet SLAs.

Skills

Customer service

Appointment scheduling

CRM systems

Communication

Attention to detail

Tools

CRM software

Job description

Outsourced is a Philippine outsourcing company offering dedicated remote staff and offshore staffing services, with offices in Manila. As a Customer Service Executive, you will deliver exceptional support via phone, email, and chat, coordinate consultations and installations, and manage scheduling within CRM systems.

You will engage with customers about pricing, products, and general information, assist with payments through the IVR, and strive to meet SLAs.