Customer Service Executive Hybrid - Eastwood QC

Outsourced; Manila; Híbrido; PHP 279 000 - 446 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work arrangement

Background check

Resumo da oferta

Outsourced is seeking a Customer Service Executive in Manila to deliver exceptional support via phone, email, and chat. You will coordinate consultations and installations, handle payments via IVR, and ensure a smooth customer journey while meeting SLAs.

The role requires 4+ years in customer service, CRM experience, and strong communication skills. Training is Monday–Friday, with a hybrid work arrangement at the Citibank Square Eastwood area in Quezon City.

Qualificações

• 4+ years of customer service experience in a fast-paced environment.
• Experience scheduling or appointment coordination.
• Experience using CRM systems or customer management platforms.
• Comfortable working with numbers, measurements, and metrics.
• Ability to manage multiple customer requests while maintaining high service standards.

Responsabilidades

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule customer consultations and installations using CRM systems, Google Maps, and relevant tools.
• Respond accurately to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet service level agreements (SLAs).

Conhecimentos

Communication skills

Customer service

Attention to detail

Multitasking

Numbers and metrics

Ferramentas

CRM systems

Google Maps

Descrição da oferta de emprego

Job Description:

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview:

As a Customer Service Executive, you will provide exceptional customer support through telephone, email, and online chat. You will assist customers with enquiries, coordinate consultations and installations, manage scheduling activities, and ensure a smooth customer journey while meeting service level targets.

Key Responsibilities:

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule customer consultations and installations using CRM systems, Google Maps, and relevant tools to ensure efficient appointment planning.
• Respond accurately to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet service level agreements (SLAs).

Qualifications:

• At least 4 years of customer service experience in a fast-paced environment, supporting B2C customers, particularly within premium or high-end products and services.
• Proven experience in scheduling or appointment coordination
• Experience using CRM systems or customer management platforms
• Comfortable working with numbers, measurements, and metrics
• Ability to manage multiple customer requests while maintaining high service standards
• Strong written and verbal communication skills
• Positive, proactive, and hardworking attitude
• Excellent attention to detail and accuracy

Training Schedule: Monday - Friday, 4:00 PM - 1:00 AM Manila Time

Work Schedule (After training): Monday - Thursday, 9:00 PM - 3:00 AM & Sunday, 4:00 PM - 1:00 AM Manila Time (Dayoff: Friday and Saturday)

Work Arrangement: Hybrid (18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City)

• Training is onsite and will transition to hybrid work arrangement after the training period

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.