Customer Service Executive (Hybrid - Eastwood, QC)

Outsourced Quality Assured Services Inc. (ISO Certified); Quezon City; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Signing Bonus

HMO + 1 dependent

Hybrid work

Job summary

Outsourced is seeking a Customer Service Executive to deliver exceptional support via phone, email, and chat from our Manila hybrid setup. You will coordinate consultations and installations, manage scheduling, and ensure a smooth customer journey while meeting SLA targets.

Ideal candidates have 4+ years in premium B2C support, strong communication, and a detail-oriented, proactive approach to handling multiple inquiries and payment processing using IVR.

Qualifications

• 4+ years of customer service experience in fast-paced environments.
• Experience in scheduling or appointment coordination.
• Familiarity with CRM systems or customer management platforms.
• Comfortable with numbers, measurements, and metrics.
• Able to manage multiple requests while maintaining high service standards.
• Strong written and verbal communication skills.
• Positive, proactive, and hardworking attitude.
• Excellent attention to detail and accuracy.

Responsibilities

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule consultations and installations using CRM systems, Google Maps, and relevant tools to ensure efficient appointment planning.
• Respond accurately to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet service level agreements (SLAs).

Skills

Customer service

Scheduling

Communication

Data accuracy

Multitasking

Tools

CRM software

Job description

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview:

As a Customer Service Executive, you will provide exceptional customer support through telephone, email, and online chat. You will assist customers with enquiries, coordinate consultations and installations, manage scheduling activities, and ensure a smooth customer journey while meeting service level targets.

Key Responsibilities:

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule customer consultations and installations using CRM systems, Google Maps, and relevant tools to ensure efficient appointment planning.
• Respond accurately to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet service level agreements (SLAs).

Qualifications:

• At least 4 years of customer service experience in a fast-paced environment, supporting B2C customers, particularly within premium or high-end products and services.
• Proven experience in scheduling or appointment coordination
• Experience using CRM systems or customer management platforms
• Comfortable working with numbers, measurements, and metrics
• Ability to manage multiple customer requests while maintaining high service standards
• Strong written and verbal communication skills
• Positive, proactive, and hardworking attitude
• Excellent attention to detail and accuracy

Training Schedule:

Monday - Friday, 4:00 PM - 1:00 AM Manila Time

Work Schedule (After training):

Monday - Thursday, 9:00 PM - 3:00 AM & Sunday, 4:00 PM - 1:00 AM Manila Time (Dayoff: Friday and Saturday)

Work Arrangement:

Hybrid (18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City)

• Training is onsite and will transition to hybrid work arrangement after the training period

Note:

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

Additional information:

• Competitive Salary + Benefits
• Signing Bonus
• HMO + 1 free dependent