Premium Customer Support & Scheduling Specialist (Hybrid)

Outsourced Global Staff; Quezon City; Hybrid; PHP 335,000 - 558,000; Full time

Job summary

Outsourced, a leading Philippines outsourcing firm, is seeking a Customer Service Executive to deliver exceptional support via phone, email, and live chat. You will manage inquiries, schedule appointments, and maintain CRM records to ensure a smooth customer journey while meeting service level targets.

The role is hybrid at Eastwood City Cyberpark, Quezon City, with onsite training followed by a hybrid schedule.

Qualifications

• 4+ years of customer service experience in a fast-paced environment.
• Experience scheduling or appointment coordination.
• Experience with CRM systems or customer management platforms.

Responsibilities

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule consultations and installations using CRM and mapping tools.
• Respond to pricing, product, and information inquiries accurately.
• Assist customers with payment processing through the IVR system.
• Meet performance targets and SLAs.

Skills

Customer service

CRM software

Scheduling

Communication skills

Multitasking

Tools

CRM systems

Job description

Outsourced, a leading Philippines outsourcing firm, is seeking a Customer Service Executive to deliver exceptional support via phone, email, and live chat. You will manage inquiries, schedule appointments, and maintain CRM records to ensure a smooth customer journey while meeting service level targets.

The role is hybrid at Eastwood City Cyberpark, Quezon City, with onsite training followed by a hybrid schedule.