Customer Service Executive (Hybrid - Eastwood, QC)

Outsourced; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Outsourced in Manila is seeking a Customer Service Executive to provide exceptional support via telephone, email, and online chat, guiding customers through enquiries and the installation process.

You will coordinate consultations, manage scheduling with CRM and mapping tools, and ensure a smooth journey while meeting SLAs. A background in high-end products and strong communication skills are expected, with hybrid work after training.

Qualifications

• 4+ years of customer service experience in fast-paced environments, supporting B2C customers.

Responsibilities

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule customer consultations and installations using CRM systems and Google Maps to ensure efficient appointment planning.
• Respond to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet SLAs.

Skills

Customer service

Scheduling

CRM systems

Attention to detail

Tools

CRM systems

Google Maps

Job description

About Us

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Description

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview

As a Customer Service Executive, you will provide exceptional customer support through telephone, email, and online chat. You will assist customers with enquiries, coordinate consultations and installations, manage scheduling activities, and ensure a smooth customer journey while meeting service level targets.

Key Responsibilities

• Provide exceptional customer service via telephone, email, and online chat.
• Schedule customer consultations and installations using CRM systems, Google Maps, and relevant tools to ensure efficient appointment planning.
• Respond accurately to customer enquiries regarding pricing, products, and general information.
• Assist customers with payment processing through the IVR system.
• Achieve performance targets and meet service level agreements (SLAs).

Qualifications

• At least 4 years of customer service experience in a fast-paced environment, supporting B2C customers, particularly within premium or high-end products and services.
• Proven experience in scheduling or appointment coordination
• Experience using CRM systems or customer management platforms
• Comfortable working with numbers, measurements, and metrics
• Ability to manage multiple customer requests while maintaining high service standards
• Strong written and verbal communication skills
• Positive, proactive, and hardworking attitude
• Excellent attention to detail and accuracy

Training Schedule

Monday - Friday, 4:00 PM - 1:00 AM Manila Time

Work Schedule (After training)

Monday - Thursday, 9:00 PM - 3:00 AM & Sunday, 4:00 PM - 1:00 AM Manila Time (Dayoff: Friday and Saturday)

Work Arrangement

Hybrid (18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City)

• Training is onsite and will transition to hybrid work arrangement after the training period

Note

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.