Hybrid Customer Operations Analyst (SAP & CI)

Collins Aerospace; Tanauan; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Collins Aerospace in the Philippines seeks a Customer & Account Manager to handle orders, RFQs, and escalations in a hybrid setup. You will interface across departments, ensure timely communications to supply chain, and assist with payment collection from customers.

The role emphasizes continuous improvement and training responsibilities. Applicants should have a Bachelor's degree or 6 years of relevant experience, plus proficiency in MS Office and SAP knowledge.

Qualifications

• Bachelor's degree or 6 years of relevant experience.
• Experience resolving customer complaints and problems.
• Proficient in MS Excel, PowerPoint, Word.

Responsibilities

• Communicate effectively with customers and manage large data.
• Process customer orders, RFQs and exceptions per terms.
• Interface with multiple internal departments.
• Ensure flow-downs to supply chain, shipping and quality are timely.
• Assist with customer delivery status inquiries and expedited requests.
• Support timely customer payments and continuous improvement initiatives.
• Contribute to training and development and maintain safety standards.

Skills

Effective communication

Data analysis

MS Office proficiency

Problem solving

Education

Bachelor's degree

6 years experience alternative

Tools

SAP

VBA

Job description

Collins Aerospace in the Philippines seeks a Customer & Account Manager to handle orders, RFQs, and escalations in a hybrid setup. You will interface across departments, ensure timely communications to supply chain, and assist with payment collection from customers.

The role emphasizes continuous improvement and training responsibilities. Applicants should have a Bachelor's degree or 6 years of relevant experience, plus proficiency in MS Office and SAP knowledge.