Senior SAP Order & Support Specialist Hybrid+Flexible Hours

Henkel Asia Pacific Service Centre; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Top Employer recognitions

Hybrid work model

Global collaboration

Job summary

Henkel Asia Pacific Service Centre in Makati is seeking a Senior Customer Service Support Specialist to manage SAP order entries, tracking, and escalation handling. You will collaborate with Sales, Marketing, and Supply Chain to ensure timely deliveries and customer satisfaction.

The role requires SAP order-entry experience, strong Excel skills, and English communication. A hybrid work setup at Ayala Avenue, Makati is offered, with flexible hours and opportunities across regional teams.

Qualifications

• Bachelor's Degree in any field.
• 3+ years in SAP Order Entry; Excel proficiency required.
• Detail oriented and customer-service oriented.
• Power BI skills for dashboards and Python for automation preferred.
• Proficiency in English verbal and written communication.

Responsibilities

• Process orders in SAP for clients via email and web.
• Generate reports in SAP and Excel to monitor orders on hold and ensure prompt dispatch.
• Track orders from warehouses to customers, managing inquiries, complaints, and resolutions effectively.
• Oversee returns processing including pre-checks with sales and warehouse teams for credit/debit notes.
• Provide comprehensive support to customers and sales, collaborating closely with Marketing, Commercial, and Supply Chain teams.

Skills

SAP Order Entry

Excel

Power BI

Python

English communication

Education

Bachelor's Degree

Tools

SAP

Job description

Henkel Asia Pacific Service Centre in Makati is seeking a Senior Customer Service Support Specialist to manage SAP order entries, tracking, and escalation handling. You will collaborate with Sales, Marketing, and Supply Chain to ensure timely deliveries and customer satisfaction.

The role requires SAP order-entry experience, strong Excel skills, and English communication. A hybrid work setup at Ayala Avenue, Makati is offered, with flexible hours and opportunities across regional teams.