Remote Customer Experience Associate - Multichannel Support

First Advantage Philippines Inc.; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

First Advantage Philippines Inc. is seeking an Associate Customer Experience Specialist to serve clients and candidates via voice, chat, and email. You will manage multiple applications, resolve inquiries, and document interactions with empathy and accuracy.

The role focuses on de-escalation, timely problem resolution, and collaboration with internal teams while maintaining high quality service in a remote setup with occasional on-site requirements.

Qualifications

• High school diploma or equivalent.
• Two years of customer-facing or knowledge-delivery experience is preferred.
• Experience handling multiple channels (chat, email, voice).

Responsibilities

• Log into multiple business applications promptly and remain available during scheduled work hours.
• Respond to customer inquiries via chat, voice, email, and other channels as they are introduced.
• Troubleshoot login issues and reschedule appointments as needed.
• Document interactions accurately in company systems and capture follow-ups.

Skills

Multitasking

Customer service

Communication skills

Windows OS

Time management

Education

High School Diploma

Tools

CRM systems

Outlook/Teams

Background check databases

Job description

First Advantage Philippines Inc. is seeking an Associate Customer Experience Specialist to serve clients and candidates via voice, chat, and email. You will manage multiple applications, resolve inquiries, and document interactions with empathy and accuracy.

The role focuses on de-escalation, timely problem resolution, and collaboration with internal teams while maintaining high quality service in a remote setup with occasional on-site requirements.