Global Client Experience Associate

Short Story; Philippines; On-site; PHP 1,770,956 - 2,361,275; Full time

Job summary

A tech-driven retailer is seeking a Customer Support Associate to join their CX team. The ideal candidate will have 2+ years of customer service experience, excellent English writing skills, and the ability to manage inquiries across various channels. Responsibilities include responding to client inquiries, performing administrative tasks, tracking performance data, and facilitating user interviews. This is a full-time contract position based in the Philippines, focusing on delivering top-notch client experiences.

Qualifications

• 2+ years of experience in customer service.
• Fluent in English with strong writing skills.
• Extreme attention to detail required.

Responsibilities

• Respond to and manage client experience inquiries.
• Complete clerical, administrative, and routine tasks.
• Track performance data and explain findings.
• Facilitate regular interviews with users for feedback.

Skills

Customer service

Fluent English

Perfect writing

Attention to detail

Familiarity with Slack

Familiarity with Google Sheets

Job description

A tech-driven retailer is seeking a Customer Support Associate to join their CX team. The ideal candidate will have 2+ years of customer service experience, excellent English writing skills, and the ability to manage inquiries across various channels. Responsibilities include responding to client inquiries, performing administrative tasks, tracking performance data, and facilitating user interviews. This is a full-time contract position based in the Philippines, focusing on delivering top-notch client experiences.