Hybrid Multi-Channel Customer Experience Associate

LM Wind Power / GE; Philippines; Hybrid; PHP 279,000 - 424,080; Full time

Benefits offered by this job

Hybrid work setup

HMO benefits

Volunteer Time Off (VTO)

Paid Time Off

Global Employee Assistance Program (E‑

Professional development (SOAR program

Job summary

First Advantage seeks an Associate Customer Experience Specialist (Pooling) to deliver high-quality service to clients and candidates across voice, chat, and email, while handling multiple systems and resolving issues promptly.

You will log into several applications, respond across channels, document actions within two minutes of closing, and collaborate with internal teams. A supportive, hybrid work setup is offered.

Qualifications

• Senior high-school graduate with 2+ years in customer-facing roles preferred.
• Experience using multiple software apps and Windows OS.
• Ability to handle high call/chat/email volume.
• Strong written and verbal communication.
• Detail-oriented with accurate documentation.
• Willingness to learn new tools and processes.

Responsibilities

• Log into multiple business applications promptly and stay available during shifts.
• Respond to customers via chat, voice, email across platforms.
• Identify purpose of contact and provide solutions without scripts.
• Navigate systems to source data and document actions in real time.
• Communicate clearly with empathy and professionalism.
• De-escalate customer frustrations and maintain quality.
• Document interactions within two minutes of closing.
• Coordinate with internal teams via email and case notes.
• Participate in training and stay updated on product changes.
• Contribute to Knowledge Base with insights from cases.
• Meet performance metrics: call volume, duration, CSAT, compliance.

Skills

Multichannel communication

Time management

Empathy & professionalism

Problem solving

Documentation accuracy

Adaptability

Attention to detail

Team collaboration

Willingness to learn

Calm under pressure

Education

Senior high-school diploma (preferred) with 2+ years experience

Tools

Microsoft Windows

Job description

First Advantage seeks an Associate Customer Experience Specialist (Pooling) to deliver high-quality service to clients and candidates across voice, chat, and email, while handling multiple systems and resolving issues promptly.

You will log into several applications, respond across channels, document actions within two minutes of closing, and collaborate with internal teams. A supportive, hybrid work setup is offered.