Hybrid Customer Care Pro — Service, Sales & Growth

American Express Services Europe Limited; Taguig; Hybrid; PHP 40,000 - 50,000; Full time

Benefits offered by this job

Target-driven incentives

Flexible working arrangements

Diverse working environment

Job summary

A leading financial services company in the Philippines is seeking a Customer Care Professional who will deliver exceptional customer service through various channels. The ideal candidate should have at least 1 year of experience in customer satisfaction and voice account services. Responsibilities include building customer relationships and meeting quality standards. This role offers a competitive salary and benefits with flexible working arrangements, including a hybrid work model.

Qualifications

• Minimum 1 year relevant CSAT/NPS experience.
• Voice account experience in U.S. customer service.
• Premium customer service or sales experience.

Responsibilities

• Deliver world-class customer service via calls, chat, and mobile messaging.
• Build relationships using a consultative approach.
• Meet quality goals and productivity targets.

Skills

Customer service excellence

Communication skills

Multitasking abilities

Negotiation skills

Education

Bachelor's degree or equivalent

Job description

A leading financial services company in the Philippines is seeking a Customer Care Professional who will deliver exceptional customer service through various channels. The ideal candidate should have at least 1 year of experience in customer satisfaction and voice account services. Responsibilities include building customer relationships and meeting quality standards. This role offers a competitive salary and benefits with flexible working arrangements, including a hybrid work model.