Customer Care & Retention Specialist

Recruitify_HR; Taguig; On-site; PHP 250,000 - 420,000; Full time

Job summary

Recruitify_HR is seeking a Customer Service Representative in the Philippines (Metro Manila, Taguig) to handle inquiries via phone, email, and chat. The role focuses on delivering timely information, resolving issues, and documenting interactions to maintain accurate records.

The ideal candidate has 1-3 years in customer service, with excellent communication and typing skills, and BPO experience. A customer-centric mindset and ability to multitask in a fast-paced environment are essential.

Qualifications

• Bachelor’s degree in a relevant field.
• 1-3 years of experience in a customer service role.
• Excellent communication skills, strong typing skills, and BPO experience.
• Ability to handle customer complaints effectively and provide insightful solutions.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide product or service information to customers and resolve any issues they may have.
• Document customer interactions and maintain accurate records of conversations.
• Collaborate with team members to improve service processes and enhance the customer experience.
• Conduct follow-ups to ensure customer satisfaction and retention.

Skills

Communication skills

Typing skills

BPO experience

Education

Bachelor’s degree

Job description

Recruitify_HR is seeking a Customer Service Representative in the Philippines (Metro Manila, Taguig) to handle inquiries via phone, email, and chat. The role focuses on delivering timely information, resolving issues, and documenting interactions to maintain accurate records.

The ideal candidate has 1-3 years in customer service, with excellent communication and typing skills, and BPO experience. A customer-centric mindset and ability to multitask in a fast-paced environment are essential.