Hybrid Corporate Insurance Fulfillment Specialist

Manulife; Philippines; Hybrid; PHP 600,000 - 850,000; Full time

Job summary

Manulife Philippines is seeking a Corporate Account Specialist to manage end-to-end servicing of assigned corporate group insurance accounts, handling complex, non-standard, high-risk, and time-sensitive transactions. The role collaborates with Underwriting, Claims, Finance, and Compliance to ensure accurate processing and risk controls.

The specialist provides guidance to internal and external stakeholders, drives continuous-improvement initiatives, and helps define operating standards and

Qualifications

• Broad knowledge across policy administration, underwriting, claims, billing, reinsurance, compliance, and distribution servicing.
• Ability to analyze complex cases and provide well-supported recommendations.
• Experience leading process improvements and root-cause analysis.
• Strong stakeholder management and communication skills.
• Advanced proficiency in Microsoft Excel and familiarity with reporting tools.

Responsibilities

• Own end-to-end servicing of corporate accounts, including member movements and coverage changes.
• Assess complex requests and determine actions within authorized guidelines.
• Resolve exceptions and escalated service issues with root-cause analysis.
• Perform quality and risk checks on high-impact transactions.
• Coordinate with Underwriting, Claims, Finance, and Compliance on complex cases.
• Develop and maintain standard operating procedures and control standards.

Skills

Policy administration knowledge

Analytical thinking

Process improvement

Stakeholder management

Communication skills

Education

Bachelor’s degree in business/insurance/finance

LOMA coursework (preferred)

Tools

Excel

Case management tools

Reporting tools

Job description

Manulife Philippines is seeking a Corporate Account Specialist to manage end-to-end servicing of assigned corporate group insurance accounts, handling complex, non-standard, high-risk, and time-sensitive transactions. The role collaborates with Underwriting, Claims, Finance, and Compliance to ensure accurate processing and risk controls.

The specialist provides guidance to internal and external stakeholders, drives continuous-improvement initiatives, and helps define operating standards and