Strategic Corporate Accounts Specialist

Manulife John Hancock; Makati; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Manulife John Hancock in Makati seeks a servicing professional to own end-to-end management of corporate accounts, including member movements, beneficiary updates, and policy changes. You will assess complex requests, resolve exceptions, and ensure timely, compliant handling across underwriting, billing, claims, and data governance.

You will coordinate with distribution partners, internal teams, and regulators as needed, driving process improvements and risk mitigation while maintaining strong

Responsibilities

• Own the end-to-end servicing of assigned corporate accounts, including member movements, beneficiary updates, coverage changes, policy reinstatement, Certificates of Insurance or Coverage, active-member records, No Evidence Limit letters, and Group Credit Life reconciliation.
• Assess complex or non-standard requests, identify policy, underwriting, billing, claims, compliance, or data implications, and determine the appropriate course of action within approved guidelines and delegated authority.
• Provides resolution to exceptions, discrepancies, ageing items, and escalated service issues; coordinate root-cause analysis, document decisions, and ensure closure within agreed service levels.
• Perform quality and risk checks on high-impact transactions and initiate corrective or preventive actions when control gaps are identified.

Job description

Manulife John Hancock in Makati seeks a servicing professional to own end-to-end management of corporate accounts, including member movements, beneficiary updates, and policy changes. You will assess complex requests, resolve exceptions, and ensure timely, compliant handling across underwriting, billing, claims, and data governance.

You will coordinate with distribution partners, internal teams, and regulators as needed, driving process improvements and risk mitigation while maintaining strong