Hybrid Contact Center Representative - Conversational Banking

HSBC Holdings plc; Quezon City; Hybrid; PHP 312,000 - 446,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

HSBC Holdings plc is hiring a CCSS Representative for First Direct Conversational Banking in Quezon City. The role requires high school completion and strong communication in a high-volume environment.

You will operate with PC software and adapt to changing procedures, delivering excellent customer service in a hybrid work setting. The successful candidate will be customer-centric, team-oriented, and committed to accurate, prompt service, with a focus on meeting customer expectations while

Qualifications

• Must have education standard to at least high school diploma and be of a legal working age.
• Ability to work in a high-volume, fast paced environment is required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Must be proficient language(s) required by the process.

Responsibilities

• Adaptability to change; open to working flexible shifting schedules.
• Must be customer-centric and thrive in a team environment seeking feedback and development.
• Takes pride in delivering what is promised in line with customer’s expectations.
• Understanding updates on procedural changes and compliance.
• Achieving customer excellence in every contact.

Skills

Communication skills

Customer service

Adaptability

Teamwork

Education

High school diploma

Tools

PC proficiency

Job description

HSBC Holdings plc is hiring a CCSS Representative for First Direct Conversational Banking in Quezon City. The role requires high school completion and strong communication in a high-volume environment.

You will operate with PC software and adapt to changing procedures, delivering excellent customer service in a hybrid work setting. The successful candidate will be customer-centric, team-oriented, and committed to accurate, prompt service, with a focus on meeting customer expectations while