Contact Centre Associate — Global Customer Care

Hsbc; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

HSBC is seeking a Contact Centre Associate in Quezon City, Philippines, to support customers and resolve queries with a friendly, professional approach. The role involves handling calls, offering HSBC products, and delivering high-quality service in a fast-paced setting.

The ideal candidate demonstrates excellent communication, patience, and teamwork, with the ability to adapt to flexible shifts and maintain knowledge of products and services.

Qualifications

• High school diploma or equivalent required.
• Proficiency in languages required by the process.
• Ability to work flexible shifts.
• Customer-centric and team-oriented with openness to feedback.
• Ability to work in high-volume, fast-paced environment.
• Proficient with PCs and basic software.
• Excellent communication and friendly demeanor.
• Demonstrates patience and empathy.

Responsibilities

• Handle inbound/outbound calls in a polite, friendly manner.
• Resolve customer issues at first contact where possible.
• Promote HSBC products and services based on customer needs.
• Deliver excellent customer service with up-to-date training.
• Build customer loyalty through strong product knowledge.

Skills

Customer service

Communication

Teamwork

Patience and empathy

Problem solving

Education

High school diploma

Tools

PC proficiency

Job description

HSBC is seeking a Contact Centre Associate in Quezon City, Philippines, to support customers and resolve queries with a friendly, professional approach. The role involves handling calls, offering HSBC products, and delivering high-quality service in a fast-paced setting.

The ideal candidate demonstrates excellent communication, patience, and teamwork, with the ability to adapt to flexible shifts and maintain knowledge of products and services.