Hybrid Service Desk Analyst – Banking Support

J-K Network Services; Quezon City; Hybrid; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO coverage

13th Month Pay

Leave credits

Joining bonus

Job summary

A leading BPO company in Metro Manila is seeking a Service Desk Representative to provide exceptional customer service for banking clients. Candidates should have 2-3 years of call center experience and be amenable to a shifting schedule. The position offers hybrid work set-up after training, namely on-site initially, and excellent benefits including HMO, performance incentives, and a joining bonus. Interested applicants willing to work in Quezon City are encouraged to apply.

Qualifications

• Minimum 2-3 years of experience in a call center environment.
• Ability to work in a shifting schedule.
• Willingness to attend face-to-face interviews.

Responsibilities

• Deliver tailored solutions to meet the needs of banking clients.
• Ensure compliance with banking regulations.
• Serve as primary contact for client support.
• Collaborate with internal teams for client inquiries.
• Perform other duties as assigned.

Skills

Customer service excellence

Call center experience

Regulatory compliance

Problem-solving

Education

Diploma or equivalent

Job description

A leading BPO company in Metro Manila is seeking a Service Desk Representative to provide exceptional customer service for banking clients. Candidates should have 2-3 years of call center experience and be amenable to a shifting schedule. The position offers hybrid work set-up after training, namely on-site initially, and excellent benefits including HMO, performance incentives, and a joining bonus. Interested applicants willing to work in Quezon City are encouraged to apply.