Contact Centre Associate - Channel Islands And Isle Of Man

Hsbc; Philippines; On-site; PHP 290,000 - 424,000; Full time

Job summary

HSBC is seeking a Contact Centre Associate in Quezon City, Philippines, to support customers and resolve queries with a friendly, professional approach. The role involves handling calls, offering HSBC products, and delivering high-quality service in a fast-paced setting.

The ideal candidate demonstrates excellent communication, patience, and teamwork, with the ability to adapt to flexible shifts and maintain knowledge of products and services.

Qualifications

• High school diploma or equivalent required.
• Proficiency in languages required by the process.
• Ability to work flexible shifts.
• Customer-centric and team-oriented with openness to feedback.
• Ability to work in high-volume, fast-paced environment.
• Proficient with PCs and basic software.
• Excellent communication and friendly demeanor.
• Demonstrates patience and empathy.

Responsibilities

• Handle inbound/outbound calls in a polite, friendly manner.
• Resolve customer issues at first contact where possible.
• Promote HSBC products and services based on customer needs.
• Deliver excellent customer service with up-to-date training.
• Build customer loyalty through strong product knowledge.

Skills

Customer service

Communication

Teamwork

Patience and empathy

Problem solving

Education

High school diploma

Tools

PC proficiency

Job description

Contact Centre Associate - Channel Islands and Isle of Man

Company: HSBC

Job Type: Full Time

Location: Quezon City, Philippines

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Centre Associate - Channel Islands and Isle of Man.

In this role, you will:

• Answers (or make) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customers' issues at first contact where possible.
• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
• Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
• Generating customer loyalty through strong knowledge of key products and services.
• Owns and resolves issues and understands how and when to escape.

To be successful in this role, you should meet the following requirements:

• Must have education standard to at least high school diploma
• Must be proficient language(s)required by the process
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialized applications
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP