CCSS Representative - CONTACT CENTER FIRST DIRECT CONVERSATIONAL BANKING

HSBC Holdings plc; Quezon City; Hybrid; PHP 312,000 - 446,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

HSBC Holdings plc is hiring a CCSS Representative for First Direct Conversational Banking in Quezon City. The role requires high school completion and strong communication in a high-volume environment.

You will operate with PC software and adapt to changing procedures, delivering excellent customer service in a hybrid work setting. The successful candidate will be customer-centric, team-oriented, and committed to accurate, prompt service, with a focus on meeting customer expectations while

Qualifications

• Must have education standard to at least high school diploma and be of a legal working age.
• Ability to work in a high-volume, fast paced environment is required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Must be proficient language(s) required by the process.

Responsibilities

• Adaptability to change; open to working flexible shifting schedules.
• Must be customer-centric and thrive in a team environment seeking feedback and development.
• Takes pride in delivering what is promised in line with customer’s expectations.
• Understanding updates on procedural changes and compliance.
• Achieving customer excellence in every contact.

Skills

Communication skills

Customer service

Adaptability

Teamwork

Education

High school diploma

Tools

PC proficiency

Job description

CCSS Representative - CONTACT CENTER FIRST DIRECT CONVERSATIONAL BANKING

Location: Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest: Call Centre

Role Workstyle: Hybrid Worker

Date: 28 Sept 2026

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role CONTACT CENTRE REPRESENTATIVE – FIRST DIRECT CONVERSATIONAL BANKING

In this role, you will:

• Must have education standard to at least high school diploma and be of a legal working age
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times
• Must be proficient language(s) required by the process

To be successful in this role, you should meet the following requirements:

• Adaptability to change; open to working flexible shifting schedules
• Must be customer-centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with customer’s expectations
• Understanding updates on procedural changes and complaince
• Achieving customer excellence in every contact
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.