Hybrid Contact Center Rep - First Direct Banking

HSBC Holdings plc; Quezon City; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

HSBC is seeking a CCSS Representative for First Direct Conversational Banking in Quezon City, offering a hybrid work style. The role targets clear communication, customer-centric service, and ability to perform in a fast-paced call center. A high school diploma and basic PC skills are required.

You will handle customer interactions, adhere to procedures, and collaborate with a team to maintain high service standards. HSBC emphasizes ongoing development and a strong customer focus in this role.

Qualifications

• Must have at least a high school diploma.
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages
• Excellent communication skills and is polite and friendly at all times

Responsibilities

• Interact with customers in a courteous, professional manner.
• Handle high-volume calls efficiently.
• Follow process requirements and stay updated on procedures.
• Adapt to flexible shifting schedules.
• Commit to customer-centric service and quality outcomes.

Skills

Communication skills

Customer-centric

Teamwork

Adaptability

Education

High school diploma

Job description

HSBC is seeking a CCSS Representative for First Direct Conversational Banking in Quezon City, offering a hybrid work style. The role targets clear communication, customer-centric service, and ability to perform in a fast-paced call center. A high school diploma and basic PC skills are required.

You will handle customer interactions, adhere to procedures, and collaborate with a team to maintain high service standards. HSBC emphasizes ongoing development and a strong customer focus in this role.