CCSS Representative - CONTACT CENTER FIRST DIRECT CONVERSATIONAL BANKING

HSBC Global Services Limited; Quezon City; On-site; PHP 312,000 - 402,000; Full time

Job summary

HSBC Philippines is seeking an experienced Contact Centre Representative – First Direct Conversational Banking to join our team in Manila. The role requires a high school diploma, ability to work in a fast-paced, high-volume environment, and strong PC skills.

Candidates should be customer-centric, adaptable to changes, and capable of delivering on promises. The position emphasizes teamwork, feedback, and development within an inclusive environment. Immediate local work eligibility preferred.

Qualifications

• Must have education standard to at least high school diploma and be of a legal working age.
• Ability to work in a high-volume, fast paced environment is required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Must be proficient language(s) required by the process.

Responsibilities

• Handle high-volume customer interactions with professionalism and courtesy.
• Adapt to flexible shifting schedules and changing procedures.
• Deliver on customer expectations and resolve inquiries efficiently.
• Collaborate with team to ensure consistent service quality.

Skills

Excellent communication

High-volume environment

PC proficiency

Customer-centric

Flexible shifts

Education

High school diploma or equivalent

Tools

Personal computers

Basic software packages

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role CONTACT CENTRE REPRESENTATIVE – FIRST DIRECT CONVERSATIONAL BANKING

In this role, you will:

• Must have education standard to at least high school diploma and be of a legal working age
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times
• Must be proficient language(s) required by the process

To be successful in this role, you should meet the following requirements:

• Adaptability to change; open to working flexible shifting schedules
• Must be customer-centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with customer’s expectations
• Understanding updates on procedural changes and complaince
• Achieving customer excellence in every contact
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP