CCSS Representative

HSBC Holdings plc; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

HSBC in Quezon City is seeking an experienced Contact Centre Service & Sales Representative III to join our hybrid team. You will handle calls from HSBC customers, resolve issues and promote relevant products, delivering service that aligns with customer expectations.

The role requires high school education, strong communication, and the ability to work in a fast-paced environment. Immediate local right-to-work is prioritized and flexibility is valued.

Qualifications

• Requires education to at least high school diploma.
• Must communicate effectively in required languages.
• Open to flexible shifting schedules.
• Customer-centric with teamwork and development mindset.
• Able to deliver promises and ensure customer satisfaction.
• Strong multi-tasking in high-volume environment.

Responsibilities

• Answer/ make calls to HSBC customers in a polite, friendly manner.
• Resolve customer issues at first contact where possible.
• Promote value-added products based on needs analysis.
• Maintain up-to-date product knowledge and internal communications.
• Handle multiple product propositions (Loans, Mortgage, Core Banking, Cards).
• Generate customer loyalty through strong product knowledge and service.

Skills

Customer service

Call handling

Communication skills

Team player

PC proficiency

Empathy

Education

High school diploma

Tools

CRM software

Office apps

Job description

Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest: Call Centre

Role Workstyle: Hybrid Worker

Date: 28 Sept 2026

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of CONTACT CENTRE SERVICE & SALES REPRESENTATIVE III

In this role, you will:

• Answers/ makes phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
• Delivers what is promised in line with customer expectations
• Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products
• Provides excellent customer service to complex customer calls by keeping up to date on training and internal communications
• Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards)
• Generates customer loyalty through strong knowledge of key products and services
• Owns and resolves issues and understands how and when to escape

To be successful in this role, you should meet the following requirements:

• Must have education standard to at least high school diploma and be of a legal working age
• Must be proficient in language(s) required by the process
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.