CCSS Representative - CONTACT CENTER FIRST DIRECT CONVERSATIONAL BANKING

HSBC Holdings plc; Quezon City; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

HSBC is seeking a CCSS Representative for First Direct Conversational Banking in Quezon City, offering a hybrid work style. The role targets clear communication, customer-centric service, and ability to perform in a fast-paced call center. A high school diploma and basic PC skills are required.

You will handle customer interactions, adhere to procedures, and collaborate with a team to maintain high service standards. HSBC emphasizes ongoing development and a strong customer focus in this role.

Qualifications

• Must have at least a high school diploma.
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages
• Excellent communication skills and is polite and friendly at all times

Responsibilities

• Interact with customers in a courteous, professional manner.
• Handle high-volume calls efficiently.
• Follow process requirements and stay updated on procedures.
• Adapt to flexible shifting schedules.
• Commit to customer-centric service and quality outcomes.

Skills

Communication skills

Customer-centric

Teamwork

Adaptability

Education

High school diploma

Job description

CCSS Representative - CONTACT CENTER FIRST DIRECT CONVERSATIONAL BANKING

Location: Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest: Call Centre

Role Workstyle: Hybrid Worker

Date: 28 Sept 2026

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role CONTACT CENTRE REPRESENTATIVE – FIRST DIRECT CONVERSATIONAL BANKING

In this role, you will:

• Must have education standard to at least high school diploma and be of a legal working age
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times
• Must be proficient language(s) required by the process

To be successful in this role, you should meet the following requirements:

• Adaptability to change; open to working flexible shifting schedules
• Must be customer-centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with customer’s expectations
• Understanding updates on procedural changes and complaince
• Achieving customer excellence in every contact
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.