Customer Experience Agent — Conversational Banking

HSBC Global Services Limited; Quezon City; On-site; PHP 312,000 - 402,000; Full time

Job summary

HSBC Philippines is seeking an experienced Contact Centre Representative – First Direct Conversational Banking to join our team in Manila. The role requires a high school diploma, ability to work in a fast-paced, high-volume environment, and strong PC skills.

Candidates should be customer-centric, adaptable to changes, and capable of delivering on promises. The position emphasizes teamwork, feedback, and development within an inclusive environment. Immediate local work eligibility preferred.

Qualifications

• Must have education standard to at least high school diploma and be of a legal working age.
• Ability to work in a high-volume, fast paced environment is required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Must be proficient language(s) required by the process.

Responsibilities

• Handle high-volume customer interactions with professionalism and courtesy.
• Adapt to flexible shifting schedules and changing procedures.
• Deliver on customer expectations and resolve inquiries efficiently.
• Collaborate with team to ensure consistent service quality.

Skills

Excellent communication

High-volume environment

PC proficiency

Customer-centric

Flexible shifts

Education

High school diploma or equivalent

Tools

Personal computers

Basic software packages

Job description

HSBC Philippines is seeking an experienced Contact Centre Representative – First Direct Conversational Banking to join our team in Manila. The role requires a high school diploma, ability to work in a fast-paced, high-volume environment, and strong PC skills.

Candidates should be customer-centric, adaptable to changes, and capable of delivering on promises. The position emphasizes teamwork, feedback, and development within an inclusive environment. Immediate local work eligibility preferred.