Hybrid Collections Strategy & Analytics Specialist

Home Credit Philippines; Quezon City; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1 / HMO with dependents

Access to mental health coverage

Job summary

Home Credit Philippines is seeking a Collections Support Analyst II to generate, deploy and evaluate strategy changes in our collections processes, extracting insights from databases and supporting ad-hoc investigations and pilots.

You will work with the analytics manager, manage data pipelines, develop tools to automate processes, and deliver reports and insights while operating in a hybrid work setup with a permanent dayshift.

Qualifications

• 1 year+ of professional experience in database systems and analytics.
• Proven business acumen for training, QA and complaints management.
• Knowledge in hypothesis testing and typical statistical tests (e.g. t-test, ANOVA).
• Proficiency in Microsoft Office tools.

Responsibilities

• Meet with analytics manager to deliver key collections results.
• Manage, extract and analyze information from databases.
• Create tools and strategy changes to automate/improve collection processes.
• Generate strategy changes and run pilot testing (champion-challenger).
• Manage database environment, jobs and procedures.
• Monitor training, QA, and complaints indicators; investigate sources and impacts.
• Provide reports and business analysis and insights.

Skills

Analytical thinking

Tools

SQL (Oracle)

Python

R

Power BI

Tableau

Excel

Job description

Home Credit Philippines is seeking a Collections Support Analyst II to generate, deploy and evaluate strategy changes in our collections processes, extracting insights from databases and supporting ad-hoc investigations and pilots.

You will work with the analytics manager, manage data pipelines, develop tools to automate processes, and deliver reports and insights while operating in a hybrid work setup with a permanent dayshift.