Hybrid Collections Senior Analyst: AR & Invoicing Lead

Accenture; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Accenture is seeking a Collections Support Senior Analyst in Quezon City for a hybrid work setup. You will support the OTC Team Lead to meet daily productivity and accuracy targets and may handle complex activities as required.

Responsibilities include supervising the group, ensuring timely invoicing and accurate billing data, resolving discrepancies, monitoring performance against SLAs, and driving continuous improvement initiatives while complying with client policies.

Qualifications

• Must have at least 3 years of collections experience.
• Must have at least 1 year of supervisory experience.

Responsibilities

• Perform activities assigned by the OTC Team Lead.
• Provide day-to-day guidance to the group, plan activities, and supervise staff.
• Ensure timely sending of invoices and completeness of billing documents.
• Validate billing data against sales order and customer purchase order and resolve discrepancies.
• Monitor team productivity and accuracy and drive improvements.
• Understand and perform AR lead role.
• Assist AR processors with day-to-day questions.
• Assist the OTC Team Lead in supervising the AR processing team in Manila DC.
• Support staff development and pursue continuous improvement initiatives.
• Comply with client policies and regulatory requirements.
• Escalate production issues to OTC Team Lead as appropriate.
• Ensure work is performed in line with SLAs and metrics.
• Assist in creating Performance Improvement Plans for the team.
• Note: Project shift: Night shift; rest days: weekends; location: Quezon Gateway Tower 2.

Skills

Collections

Supervisory experience

Job description

Accenture is seeking a Collections Support Senior Analyst in Quezon City for a hybrid work setup. You will support the OTC Team Lead to meet daily productivity and accuracy targets and may handle complex activities as required.

Responsibilities include supervising the group, ensuring timely invoicing and accurate billing data, resolving discrepancies, monitoring performance against SLAs, and driving continuous improvement initiatives while complying with client policies.