AR Collections Specialist - Small-Balance Invoices

Outsource Accelerator; Pasig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Outsource Accelerator is seeking an AR collections specialist in Metro Manila. You will manage a portfolio of EC2 and Capintec invoices under $15,000, using scripts and templates to collect or remind, and route issues to the appropriate onshore owners when needed.

You will maintain the collections tracker daily, align with aging trends, and participate in weekly AR reviews. Strong English, attention to detail, and comfort with scripts are essential.

Qualifications

• Prior experience in collections, accounts receivable, or customer-facing outreach.
• Strong written and spoken English; comfortable on outbound collection calls.
• Detail-oriented with data entry / CRM or tracker discipline.
• Sound judgment on when to resolve or escalate issues.
• Professional and composed with difficult customers.

Responsibilities

• Own an assigned portfolio of invoices under $15,000 with no shared ownership.
• Review aging daily; prioritize missed promises and the past-due queue.
• Validate open balance, terms, contact info, and prior history before outreach.
• Send reminders and calls using templates; tailor to stage and account.
• Use approved contact channels to set payment dates or blockers; assign owners.
• Route issues to the appropriate internal owner the same day; follow through.
• Update all Collections Tracker fields daily and maintain accuracy.
• Attend weekly AR review with current status and updates.

Skills

Collections experience

Accounts receivable

Customer-facing outreach

English proficiency

CRM discipline

Tools

ERP / accounting system (D365, QuickBooks)

Job description

Outsource Accelerator is seeking an AR collections specialist in Metro Manila. You will manage a portfolio of EC2 and Capintec invoices under $15,000, using scripts and templates to collect or remind, and route issues to the appropriate onshore owners when needed.

You will maintain the collections tracker daily, align with aging trends, and participate in weekly AR reviews. Strong English, attention to detail, and comfort with scripts are essential.