DE029566-Collecions Support Senior Analyst

Accenture; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Accenture is seeking a Collections Support Senior Analyst in Quezon City for a hybrid work setup. You will support the OTC Team Lead to meet daily productivity and accuracy targets and may handle complex activities as required.

Responsibilities include supervising the group, ensuring timely invoicing and accurate billing data, resolving discrepancies, monitoring performance against SLAs, and driving continuous improvement initiatives while complying with client policies.

Qualifications

• Must have at least 3 years of collections experience.
• Must have at least 1 year of supervisory experience.

Responsibilities

• Perform activities assigned by the OTC Team Lead.
• Provide day-to-day guidance to the group, plan activities, and supervise staff.
• Ensure timely sending of invoices and completeness of billing documents.
• Validate billing data against sales order and customer purchase order and resolve discrepancies.
• Monitor team productivity and accuracy and drive improvements.
• Understand and perform AR lead role.
• Assist AR processors with day-to-day questions.
• Assist the OTC Team Lead in supervising the AR processing team in Manila DC.
• Support staff development and pursue continuous improvement initiatives.
• Comply with client policies and regulatory requirements.
• Escalate production issues to OTC Team Lead as appropriate.
• Ensure work is performed in line with SLAs and metrics.
• Assist in creating Performance Improvement Plans for the team.
• Note: Project shift: Night shift; rest days: weekends; location: Quezon Gateway Tower 2.

Skills

Collections

Supervisory experience

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Collections Support Senior Analyst WORK SETUP: Hybrid OVERALL PURPOSE: The person will assist the OTC Team Lead in meeting the daily productivity and accuracy targets and other deliverables as assigned. May be assigned complex activities depending upon business requirements RESPONSIBILITIES:

• Responsible for the activities assigned by the OTC Team Lead.
• Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports
• Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team.
• Act as first level of escalation validating the accuracy of billing data against sales order, customer’s purchase order, etc and immediately resolve any discrepancies noted
• Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.
• Understand and perform AR lead role.
• Assist AR processors with questions and problems related day to day transaction processing.
• Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.
• Ability to help the staff
• Actively seeks opportunities for Continuous Improvement initiatives.
• Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Escalates production issues to OTC Team Lead as appropriate.
• Ensures all work is performed in accordance with SLAs and metrics.
• Assists in the creation of Performance Improvement Plans (PIPs) for Team

Members not meeting expected production or quality targets, monitors program for a defined period

• May be assigned complex activities depending upon business requirements

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS

Must have at least 3 years of experience in Collections

Must have at least 1-year supervisory experience

#LI-PH

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