HR Business Partner (Shared Service/BPO)

PM Consulting; Mandaluyong; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

PM Consulting is seeking a Senior HR Business Partner to support business leaders in driving organizational effectiveness, talent development, and people strategies for a fast-paced, matrixed Shared Service/BPO environment.

The role emphasizes strategic HR partnership, organizational development, change management, workforce planning, and stakeholder management across the organization.

Qualifications

• Bachelor’s degree in HR, Business, Psychology, Organizational Development, or related field.
• 8–10 years of progressive HR experience, preferably in BPO/shared services or multinational environments.
• Strong experience in HR Business Partnering, organizational development, talent management, and change management.
• Exposure to end-to-end HR processes including talent acquisition, employee relations, performance management, and learning & development.
• Experience supporting large-scale or matrixed organizations is highly preferred.
• Strong analytical and problem-solving skills with HR data-driven decision-making.
• Experience with HR systems, HRIS, and workforce analytics tools is an advantage.
• Advanced proficiency in Microsoft Office; Power BI and Power Apps exposure is a plus.
• Excellent communication, stakeholder management, and influencing skills.

Responsibilities

• Strategic HR Partnership with business leaders to align HR initiatives with goals.
• Serve as trusted advisor on design, workforce planning, talent and engagement.
• Drive people strategies supporting transformation, operational excellence, and capability growth.
• Support talent development initiatives including succession planning and leadership development.
• Collaborate with leaders to identify skill gaps and implement development interventions.
• Strengthen organizational capability through competency frameworks and talent programs.
• Support performance management and promote a high-performance culture.
• Lead or support change management initiatives related to transformation.
• Drive employee engagement and retention aligned with culture and business needs.
• Partner with COEs to ensure delivery of HR programs and services.
• Support HR process improvements and systems enhancements.
• Use HR analytics to identify trends and opportunities for decision-making.
• Ensure compliance with policies, labor regulations, and governance standards.
• Build strong relationships with leaders, managers, and employees across functions.

Skills

HRBPing

Organizational Development

Change Management

Workforce Planning

Employee Engagement

Talent Management

Analytical Skills

Stakeholder Management

Education

Bachelor’s degree in HR/Business/ Psychology/ Organizational Development or related field

Tools

Power BI

HRIS

Job description

HR Business Partner (Shared Service/BPO)

About the job HR Business Partner (Shared Service/BPO)

Role Overview

We are looking for a strategic and highly collaborative Senior HR Business Partner (HRBP) to support business leaders in driving organizational effectiveness, talent development, and people strategies aligned with business objectives.

The role will focus on strengthening HR service delivery, partnering with leaders on organizational and talent initiatives, and supporting capability building across the organization. The ideal candidate should have strong exposure to shared services or BPO environments and experience handling complex HR and organizational challenges in fast-paced, matrixed organizations.

This role requires a strong balance of strategic HR partnership, organizational development, change management, workforce planning, and stakeholder management capabilities.

Key Responsibilities

Strategic HR Partnership

• Partner closely with business leaders to align HR initiatives with business goals and operational priorities.
• Serve as a trusted advisor on organizational design, workforce planning, talent management, and employee engagement.
• Drive people strategies that support business transformation, operational excellence, and capability growth.

Talent Management & Organizational Development

• Support talent development initiatives including succession planning, leadership development, and capability building.
• Collaborate with leaders to identify critical skill gaps and implement development interventions.
• Help strengthen organizational capability through competency framework development and talent programs.
• Support performance management processes and promote a high-performance culture across the organization.

Change Management & Employee Engagement

• Lead or support change management initiatives related to organizational transformation and business improvements.
• Conduct readiness assessments and support implementation of change strategies and communication plans.
• Drive employee engagement and retention initiatives aligned with organizational culture and business needs.

HR Operations & Process Improvement

• Partner with HR Centers of Excellence (COEs) to ensure effective delivery of HR programs and services.
• Support continuous improvement initiatives related to HR systems, policies, and people processes.
• Utilize HR analytics and business insights to support decision-making and identify trends or opportunities.
• Ensure compliance with company policies, labor regulations, and HR governance standards.

Stakeholder Management

• Build strong relationships with leaders, managers, and employees across multiple business functions.
• Collaborate effectively with regional and global HR teams in a matrix organization.
• Influence and guide stakeholders through organizational and people-related challenges.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Psychology, Organizational Development, or related field.
• At least 8–10 years of progressive HR experience, preferably within BPO, shared services, or multinational organizations.
• Strong experience in HR Business Partnering, organizational development, talent management, and change management.
• Exposure to end-to-end HR processes including talent acquisition, employee relations, performance management, and learning & development.
• Experience supporting large-scale or matrixed organizations is highly preferred.
• Strong analytical and problem-solving skills with experience using HR data and insights for decision-making.
• Experience with HR systems, HRIS, and workforce analytics tools is an advantage.
• Advanced proficiency in Microsoft Office applications; Power BI and Power Apps exposure is a plus.
• Excellent communication, stakeholder management, and influencing skills.