HRIS Administrator (SuccessFactors)

Symbos Managed Services Inc; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Symbos Managed Services Inc in Manila is seeking an experienced HRIS Administrator with hands-on SAP SuccessFactors expertise to maintain HR systems, ensure data accuracy and support users across the employee lifecycle.

The role involves managing employee records, user access, reporting, and collaborating with HR, Payroll, Finance and IT on system improvements, with upfront onsite training and a hybrid work arrangement.

Qualifications

• Bachelor's degree in HR, Business, Information Systems or related field.
• Minimum of 3 years in HRIS, HR Operations or Shared Services.
• Hands-on SAP SuccessFactors administration experience.
• Strong Excel and HR reporting skills.
• Excellent data confidentiality and stakeholder management.

Responsibilities

• Administer and maintain employee data in SAP SuccessFactors.
• Process lifecycle transactions: hires, transfers, promotions, leaves, terminations.
• Manage user access, workflows, approvals and configurations.
• Troubleshoot HRIS issues and provide user support.
• Prepare regular and ad hoc HR reports and dashboards.
• Support system implementations, upgrades, testing and integrations.

Skills

SAP SuccessFactors

Advanced Excel & reporting

Data accuracy & governance

Analytical problem-solving

Education

Bachelor's degree in HR, Business, IS

Tools

SAP SuccessFactors

ServiceNow (HR ticketing)

Job description

At Symbos, we create connected experiences through empathy, technology and meaningful partnerships. As an Australian-led organisation with global delivery capability, we bring together talented people who value trust, collaboration, continuous learning and high-quality work.

About the Client

Our client is an established Australian diversified services group operating across the Asia-Pacific region. Its Manila shared services team supports critical people systems and works closely with HR, Payroll, Finance, IT, managers and employees across the organisation.

The Opportunity

We are looking for an experienced HRIS Administrator with hands‑on SAP SuccessFactors expertise to maintain HR systems, protect data accuracy and support users across the employee lifecycle. You will manage employee records, system access, workflows, reporting and system support while contributing to enhancements and more effective HR processes.

This role follows a 7:00 am to 3:00 pm schedule and begins with three months of onsite training. After training, the work arrangement will transition to four days onsite and one day working from home each week.

What Sets This Role Apart

• Own day-to-day HRIS administration for an international organisation
• Apply your SAP SuccessFactors expertise from the outset in a specialised systems role
• Partner across HR, Payroll, Finance and IT to improve data, reporting and HR processes

Key Responsibilities

• Administer and maintain accurate employee data within SAP SuccessFactors
• Process employee lifecycle transactions, including hires, transfers, promotions, leave and terminations
• Manage user access, workflows, approvals and system configurations
• Troubleshoot system issues and respond to HRIS support requests
• Prepare regular and ad hoc HR reports and dashboards
• Conduct data audits to support accuracy, compliance and reliable reporting
• Support system implementations, upgrades, testing, enhancements and integrations
• Maintain HRIS documentation, standard operating procedures and user guides
• Partner with HR, Payroll, Finance and IT on system-related activities
• Protect the confidentiality and security of sensitive employee information

What We’re Looking For

• Bachelor's degree in Human Resources, Business, Information Systems or a related field
• At least three years of experience in HRIS, HR Operations or Shared Services
• Hands‑on experience administering SAP SuccessFactors
• Advanced Microsoft Excel and reporting skills
• Experience maintaining employee data and processing employee lifecycle transactions
• Strong analytical and problem‑solving skills with a high level of attention to detail
• Ability to manage stakeholders and respond effectively to system support requirements
• Sound judgement, discretion and commitment to data confidentiality

Nice to Have

• Experience in a shared services, BPO or multinational environment
• Exposure to HRIS implementation or enhancement projects
• Experience with ServiceNow or another HR ticketing system
• Exposure to payroll and system integration support

Who This Role Suits

This role suits an HR systems professional who combines strong technical administration with a practical understanding of HR operations. You will be comfortable working independently, handling sensitive data and taking ownership of system accuracy, user support and continuous improvement.

Application Process

The selection process consists of interviews with the local hiring team and the relevant business stakeholder.