Hub Operations Leader – Logistics & Fulfillment

Kalibrr; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee is seeking a seasoned Operations Lead to manage day-to-day hub activities in Manila, including inbounding, sorting, dispatch, and inventory control. You will monitor hub performance, produce reports, and support escalations while coordinating with agency teams and payments processes.

The role requires a Bachelor’s degree and at least 3 years in logistics, with leadership experience in warehousing or hub environments.

Qualifications

• Bachelor’s Degree Holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations.

Skills

Leadership

KPI analysis

Problem solving

Operational coordination

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Shopee is seeking a seasoned Operations Lead to manage day-to-day hub activities in Manila, including inbounding, sorting, dispatch, and inventory control. You will monitor hub performance, produce reports, and support escalations while coordinating with agency teams and payments processes.

The role requires a Bachelor’s degree and at least 3 years in logistics, with leadership experience in warehousing or hub environments.