Hub Operations Lead - Logistics & Payments

SPX Express; Manila; On-site; PHP 500,000 - 700,000; Full time

Job summary

SPX Express is seeking a Hub Operations Lead to manage day-to-day activities across the hub, including parcel handling, dispatch, and inventory management in Manila. The role also supports KPI monitoring, reporting, and customer escalation handling to sustain efficient hub performance.

The ideal candidate has a Bachelor's degree with 3+ years in logistics, warehouse, or distribution, and leadership experience in a hub setting. Shift flexibility and a proactive mindset are essential.

Qualifications

• Bachelor's degree is required.
• Minimum 3 years of experience in Logistics, Warehouse and Distribution; e-commerce fulfillment is a plus.
• Leadership role experience in a warehouse or hub environment is preferred.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
• Willing to be assigned anywhere within the designated Cluster.
• Able to work shifts as scheduled by the team.
• Must have a continuous learning mindset and handle administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance to ensure productivity and KPI achievement.
• Create, review, and validate hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations.

Skills

Leadership

Administrative tasks

Education

Bachelor's Degree Holder

Tools

MS Office

Job description

SPX Express is seeking a Hub Operations Lead to manage day-to-day activities across the hub, including parcel handling, dispatch, and inventory management in Manila. The role also supports KPI monitoring, reporting, and customer escalation handling to sustain efficient hub performance.

The ideal candidate has a Bachelor's degree with 3+ years in logistics, warehouse, or distribution, and leadership experience in a hub setting. Shift flexibility and a proactive mindset are essential.