Hub Operations Lead: Logistics & Dispatch

SPX Express; Manila; On-site; PHP 480,000 - 600,000; Full time

Job summary

SPX Express in Manila is seeking an experienced Hub Operations Supervisor to support day-to-day hub activities including parcel inbounding, sorting, rider dispatch, inventory control, and payments processing.

You will lead briefings, monitor hub performance against KPIs, review reports, coordinate with agency teams, and drive process improvements to boost productivity while ensuring accurate documentation and timely issue resolution.

Qualifications

• Bachelor's degree in logistics or related field.
• At least 3 years experience in Logistics, Warehouse and Distribution.
• Leadership experience in a warehouse or hub environment is preferred.
• Experience in payments processing or similar function.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work according to team schedules.
• Strong learning mindset and ability to handle hub operations tasks.

Responsibilities

• Assist in day-to-day hub operation including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory control.
• Conduct team briefings and document minutes of meetings.
• Support hub performance monitoring to meet KPI targets and productivity.
• Create, review, and validate hub reports.
• Assist Customer Support with call-outs to address escalations.
• Implement process improvements to increase hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other hub operations tasks as required.

Skills

Leadership

Team briefing

KPI monitoring

Reporting

Payments processing

MS Office

Shift work

Continuous learning

Administrative tasks

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

SPX Express in Manila is seeking an experienced Hub Operations Supervisor to support day-to-day hub activities including parcel inbounding, sorting, rider dispatch, inventory control, and payments processing.

You will lead briefings, monitor hub performance against KPIs, review reports, coordinate with agency teams, and drive process improvements to boost productivity while ensuring accurate documentation and timely issue resolution.