Hub Operations Lead - Logistics & Analytics

SPX Express; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

SPX Express in Manila is seeking an experienced Hub Operations Lead to manage day-to-day hub activities, including inbounding, sorting, dispatch, and inventory control. You will monitor hub performance, generate and review hub reports, and support customer escalations.

The role requires leadership in a warehouse/hub setting, experience in payments processing, and the ability to work shifts across a designated cluster. Proactive process improvement is essential.

Qualifications

• Bachelor’s Degree Holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities) including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.

Skills

Leadership

Hub operations

Customer support

Data reporting

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

SPX Express in Manila is seeking an experienced Hub Operations Lead to manage day-to-day hub activities, including inbounding, sorting, dispatch, and inventory control. You will monitor hub performance, generate and review hub reports, and support customer escalations.

The role requires leadership in a warehouse/hub setting, experience in payments processing, and the ability to work shifts across a designated cluster. Proactive process improvement is essential.