Hub Operations Lead: Drive Efficiency & KPI Growth

Shopee; Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

Shopee is seeking a Hub Operations Leader to oversee daily hub operations in Manila. You will ensure adherence to procedures, lead team briefings, and drive continuous KPI improvements across the hub.

The role involves coordinating with agency teams and supporting customer escalations as needed, with responsibilities spanning the end-to-end operations. Candidates should have a bachelor’s degree or higher and at least 4 years in supply chain/logistics, with proven leadership in warehousing or hub

Qualifications

• Leadership experience in a warehouse or hub environment.
• At least 4 years in Supply Chain & Logistics.
• Experience in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations.
• Lead team briefings and weekly staff meetings.
• Drive KPI improvements and process initiatives.
• Assist Customer Support with escalations.
• Coordinate with agency coordinators.
• Handle additional hub operations tasks.

Skills

Leadership

Warehouse Operations

Team Management

KPIs

Process Improvement

Stakeholder Coordination

Education

Bachelor's Degree or higher in related fields

Job description

Shopee is seeking a Hub Operations Leader to oversee daily hub operations in Manila. You will ensure adherence to procedures, lead team briefings, and drive continuous KPI improvements across the hub.

The role involves coordinating with agency teams and supporting customer escalations as needed, with responsibilities spanning the end-to-end operations. Candidates should have a bachelor’s degree or higher and at least 4 years in supply chain/logistics, with proven leadership in warehousing or hub