Hub Operations Lead — Logistics & Fulfillment

Shopee; Manila; On-site; PHP 391,000 - 781,000; Full time

Job summary

Shopee in Manila is seeking an experienced hub operations professional to support end-to-end parcel handling, inbounding, sorting, dispatch and inventory control. The role focuses on maintaining high productivity, meeting Hub KPIs, and delivering accurate reports.

You will assist in escalation resolution with Customer Support, drive process improvements, and coordinate with agency teams to ensure smooth operations across the hub. A Bachelor’s degree and logistics experience are required.

Qualifications

• Bachelor’s degree in a related field.
• Experience in logistics, warehouse and distribution.
• Proven leadership in a warehouse or hub setting.
• Strong proficiency with MS Office tools.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile tasks).
• Support parcel inbounding, sorting, rider dispatch and inventory control.
• Monitor hub performance and meet KPI targets through productive operations.
• Create, review and validate hub reports; support Customer Support escalations.
• Implement process improvements to boost hub productivity and efficiency.
• Handle payments processing and coordinate with agency coordinators and teams.

Skills

Logistics management

Team leadership

Data analysis

KPI monitoring

Operations coordination

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Shopee in Manila is seeking an experienced hub operations professional to support end-to-end parcel handling, inbounding, sorting, dispatch and inventory control. The role focuses on maintaining high productivity, meeting Hub KPIs, and delivering accurate reports.

You will assist in escalation resolution with Customer Support, drive process improvements, and coordinate with agency teams to ensure smooth operations across the hub. A Bachelor’s degree and logistics experience are required.