Hub Operations Lead: Dispatch, KPIs & Process Improvement

SPX PHILIPPINES INC.; Philippines; On-site; PHP 268,000 - 357,000; Full time

Job summary

SPX Philippines Inc. is seeking a Hub Operations Assistant to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory control.

You will help document meetings, monitor hub performance against KPIs, generate and review hub reports, assist support escalations, and drive process improvements to raise productivity. This is an on-site role based in the Philippines, offering exposure to end-to-end logistics operations and collaboration with agency teams.

Responsibilities

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Job description

SPX Philippines Inc. is seeking a Hub Operations Assistant to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory control.

You will help document meetings, monitor hub performance against KPIs, generate and review hub reports, assist support escalations, and drive process improvements to raise productivity. This is an on-site role based in the Philippines, offering exposure to end-to-end logistics operations and collaboration with agency teams.