Hub Operations Specialist — Dispatch, KPIs & Efficiency

SPX PHILIPPINES INC.; Davao Oriental; On-site; PHP 240,000 - 420,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a proactive Hub Operations Assistant to support daily functions across first and last mile activities.

You will assist inbounding and sorting parcels, dispatch riders, receiving in-transit items, and help manage inventory within the hub. You will help monitor hub performance against KPIs, create and review hub reports, support the Customer Support team with escalations, drive process improvements, handle payment transactions, coordinate with agency coordinators,

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Job description

SPX PHILIPPINES INC. is seeking a proactive Hub Operations Assistant to support daily functions across first and last mile activities.

You will assist inbounding and sorting parcels, dispatch riders, receiving in-transit items, and help manage inventory within the hub. You will help monitor hub performance against KPIs, create and review hub reports, support the Customer Support team with escalations, drive process improvements, handle payment transactions, coordinate with agency coordinators,